{"id":1323,"date":"2026-05-19T14:11:02","date_gmt":"2026-05-19T12:11:02","guid":{"rendered":"https:\/\/wp.bonjourben.shop\/faq\/"},"modified":"2026-05-19T14:11:02","modified_gmt":"2026-05-19T12:11:02","slug":"faq","status":"publish","type":"page","link":"https:\/\/bonjourben.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"faq-page\">\n<p>  <!-- Hero --><\/p>\n<div class=\"faq-hero\">\n<div class=\"faq-hero-eyebrow\">Help &amp; support<\/div>\n<h1>You have questions, we have answers.<\/h1>\n<p>Everything you want to know \u2014 from ordering to returns.<\/p>\n<\/div>\n<p>  <!-- 01 Bestellungen & Versand --><\/p>\n<div class=\"faq-section\">\n<div class=\"faq-section-header\">\n      <span class=\"faq-section-number\">01<\/span><br>\n      <span class=\"faq-section-title\">Orders &amp; shipping<\/span>\n    <\/div>\n<div class=\"faq-section-tagline\">From checkout to your doorstep.<\/div>\n<div class=\"faq-item\">\n      <button class=\"faq-question\">How long does delivery take?<\/button>\n<div class=\"faq-answer\">\n<p>We ship as quickly as possible. You will receive a shipping confirmation with a tracking link as soon as your parcel is on its way.<\/p>\n<\/div><\/div>\n<div class=\"faq-item\">\n      <button class=\"faq-question\">How much does shipping cost?<\/button>\n<div class=\"faq-answer\">\n<p>Shipping is free on orders of \u20ac50 or more. Below that, a small flat shipping fee applies \u2014 the exact cost is shown at checkout.<\/p>\n<\/div><\/div>\n<div class=\"faq-item\">\n      <button class=\"faq-question\">Which countries do you ship to?<\/button>\n<div class=\"faq-answer\">\n<p>We ship to all EU countries and selected other countries worldwide. Checkout will automatically show whether we deliver to your country.<\/p>\n<\/div><\/div>\n<div class=\"faq-item\">\n      <button class=\"faq-question\">Where is my order?<\/button>\n<div class=\"faq-answer\">\n<p>Once your order has shipped, you will receive an email with a tracking link. If you have not received a shipping confirmation after a few days, please get in touch.<\/p>\n<\/div><\/div>\n<div class=\"faq-item\">\n      <button class=\"faq-question\">Can I change or cancel my order after placing it?<\/button>\n<div class=\"faq-answer\">\n<p>Da wir so schnell wie m\u00f6glich versenden, ist das Zeitfenster f\u00fcr \u00c4nderungen kurz. Schreib uns direkt nach der Bestellung an <a href=\"mailto:news@bonjourben.shop\">news@bonjourben.shop<\/a> \u2014 wir versuchen alles, um dir zu helfen. Ist das Paket bereits unterwegs, greift unser R\u00fcckgaberecht.<\/p>\n<\/div><\/div>\n<\/div>\n<p>  <!-- 02 Bezahlung --><\/p>\n<div class=\"faq-section\">\n<div class=\"faq-section-header\">\n      <span class=\"faq-section-number\">02<\/span><br>\n      <span class=\"faq-section-title\">Payment<\/span>\n    <\/div>\n<div class=\"faq-section-tagline\">Secure, simple, stress-free.<\/div>\n<div class=\"faq-item\">\n      <button class=\"faq-question\">Which payment methods do you accept?<\/button>\n<div class=\"faq-answer\">\n<p>We accept all major payment methods: credit card (Visa, Mastercard, Amex), PayPal, Klarna, Apple Pay and Google Pay.<\/p>\n<\/div><\/div>\n<div class=\"faq-item\">\n      <button class=\"faq-question\">How do I use a discount code?<\/button>\n<div class=\"faq-answer\">\n<p>Im Checkout gibt es ein Feld \u201eRabattcode oder Geschenkgutschein\u201d \u2014 trag deinen Code dort ein und klicke auf \u201eAnwenden\u201d. Der Rabatt wird sofort abgezogen.<\/p>\n<\/div><\/div>\n<div class=\"faq-item\">\n      <button class=\"faq-question\">My discount code is not working \u2014 what should I do?<\/button>\n<div class=\"faq-answer\">\n<p>Check that the code is still valid, entered correctly and applies to the products in your cart. Still not working? Write to us \u2014 we will find a solution.<\/p>\n<\/div><\/div>\n<\/div>\n<p>  <!-- 03 Retouren & Umtausch --><\/p>\n<div class=\"faq-section\">\n<div class=\"faq-section-header\">\n      <span class=\"faq-section-number\">03<\/span><br>\n      <span class=\"faq-section-title\">Returns &amp; exchanges<\/span>\n    <\/div>\n<div class=\"faq-section-tagline\">Not quite right? No problem.<\/div>\n<div class=\"faq-item\">\n      <button class=\"faq-question\">How do I return an item?<\/button>\n<div class=\"faq-answer\">\n<p>Besuche unser Retouren-Portal unter <a href=\"https:\/\/returns.bonjourben.com\">returns.bonjourben.com<\/a> und folge den Anweisungen. Du ben\u00f6tigst deine Bestellnummer und E-Mail-Adresse. Das Paket muss ungetragen, ungewaschen und mit Etikett zur\u00fcckgeschickt werden.<\/p>\n<\/div><\/div>\n<div class=\"faq-item\">\n      <button class=\"faq-question\">How long do I have to return an item?<\/button>\n<div class=\"faq-answer\">\n<p>You have 14 days from receiving your order to register a return.<\/p>\n<\/div><\/div>\n<div class=\"faq-item\">\n      <button class=\"faq-question\">When will I receive my refund?<\/button>\n<div class=\"faq-answer\">\n<p>Once we have received and checked your return, we will refund the amount to your original payment method within 14 days.<\/p>\n<\/div><\/div>\n<div class=\"faq-item\">\n      <button class=\"faq-question\">Can I get a different size?<\/button>\n<div class=\"faq-answer\">\n<p>Kein Problem \u2014 Umtausch kannst du direkt \u00fcber unser Retouren-Portal unter <a href=\"https:\/\/returns.bonjourben.com\">returns.bonjourben.com<\/a> anmelden. Dort w\u00e4hlst du einfach die gew\u00fcnschte Gr\u00f6\u00dfe oder Variante aus.<\/p>\n<\/div><\/div>\n<\/div>\n<p>  <!-- 04 Produkte & Gr\u00f6\u00dfen --><\/p>\n<div class=\"faq-section\">\n<div class=\"faq-section-header\">\n      <span class=\"faq-section-number\">04<\/span><br>\n      <span class=\"faq-section-title\">Products &amp; sizes<\/span>\n    <\/div>\n<div class=\"faq-section-tagline\">For a great fit from the start.<\/div>\n<div class=\"faq-item\">\n      <button class=\"faq-question\">How do the clothes fit \u2014 regular, slim or loose?<\/button>\n<div class=\"faq-answer\">\n<p>Our cuts are relaxed and loose for a casual French-inspired look. If you prefer a closer fit, feel free to go one size down. You will find exact measurements on each product page.<\/p>\n<\/div><\/div>\n<div class=\"faq-item\">\n      <button class=\"faq-question\">Is there a size guide?<\/button>\n<div class=\"faq-answer\">\n<p>Yes \u2014 each product page has a detailed size guide with body and garment measurements.<\/p>\n<\/div><\/div>\n<div class=\"faq-item\">\n      <button class=\"faq-question\">What materials are the products made from?<\/button>\n<div class=\"faq-answer\">\n<p>We mainly use high-quality cotton and cotton blends. You will always find the exact material in the product description.<\/p>\n<\/div><\/div>\n<div class=\"faq-item\">\n      <button class=\"faq-question\">How do I care for my Bonjour Ben clothes?<\/button>\n<div class=\"faq-answer\">\n<p>Wash inside out at 30\u00b0C to keep the print looking great. Do not tumble dry or iron. Treat it like the statement piece it is.<\/p>\n<\/div><\/div>\n<\/div>\n<p>  <!-- 05 \u00dcber Bonjour Ben --><\/p>\n<div class=\"faq-section\">\n<div class=\"faq-section-header\">\n      <span class=\"faq-section-number\">05<\/span><br>\n      <span class=\"faq-section-title\">About Bonjour Ben<\/span>\n    <\/div>\n<div class=\"faq-section-tagline\">Who is behind the brand?<\/div>\n<div class=\"faq-item\">\n      <button class=\"faq-question\">What is Bonjour Ben?<\/button>\n<div class=\"faq-answer\">\n<p>Bonjour Ben is a fashion brand founded in Paris, with a love of the French way of life. We make clothes with attitude \u2014 French statement prints that express what you sometimes cannot put into words. Fait avec amour. \u2764\ufe0f<\/p>\n<\/div><\/div>\n<div class=\"faq-item\">\n      <button class=\"faq-question\">Where are the products made?<\/button>\n<div class=\"faq-answer\">\n<p>We produce in small batches and place great importance on quality craftsmanship. If you have questions about production, please write to us.<\/p>\n<\/div><\/div>\n<div class=\"faq-item\">\n      <button class=\"faq-question\">How can I contact you?<\/button>\n<div class=\"faq-answer\">\n<p>Per E-Mail an <a href=\"mailto:news@bonjourben.shop\">news@bonjourben.shop<\/a> oder \u00fcber unser Kontaktformular. Wir antworten so schnell wir k\u00f6nnen \u2014 versprochen. Du findest uns auch auf Instagram <a href=\"https:\/\/instagram.com\/bonjour_ben_\" target=\"_blank\">@bonjour_ben_<\/a>.<\/p>\n<\/div><\/div>\n<\/div>\n<p>  <!-- Contact Block --><\/p>\n<div class=\"faq-contact\">\n<div class=\"faq-contact-eyebrow\">Any more questions?<\/div>\n<h2>Still haven't found your answer?<\/h2>\n<p>No problem \u2014 we are here to help you personally.<\/p>\n<p>    <a href=\"\/en\/pages\/contact\" class=\"faq-contact-btn\">Get in touch<\/a>\n  <\/p><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Aide &amp; Support Tu as des questions, on a des r\u00e9ponses. Alles, was du wissen m\u00f6chtest \u2014 von der Bestellung bis zum R\u00fcckversand. 01 Bestellungen &amp; Versand Von der Kasse bis zu deiner Haust\u00fcr. Wie lange dauert die Lieferung? Wir versenden so schnell wie m\u00f6glich. Du erh\u00e4ltst eine Versandbest\u00e4tigung mit Tracking-Link, sobald dein Paket unterwegs [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1323","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bonjourben.com\/wp-json\/wp\/v2\/pages\/1323","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bonjourben.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bonjourben.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bonjourben.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bonjourben.com\/wp-json\/wp\/v2\/comments?post=1323"}],"version-history":[{"count":0,"href":"https:\/\/bonjourben.com\/wp-json\/wp\/v2\/pages\/1323\/revisions"}],"wp:attachment":[{"href":"https:\/\/bonjourben.com\/wp-json\/wp\/v2\/media?parent=1323"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}