bonjour ben.
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Help & support

You have questions, we have answers.

Everything you want to know — from ordering to returns.

01
Orders & shipping

We ship as quickly as possible. You will receive a shipping confirmation with a tracking link as soon as your parcel is on its way.

Shipping is free on orders of €50 or more. Below that, a small flat shipping fee applies — the exact cost is shown at checkout.

We ship to all EU countries and selected other countries worldwide. Checkout will automatically show whether we deliver to your country.

Once your order has shipped, you will receive an email with a tracking link. If you have not received a shipping confirmation after a few days, please get in touch.

We ship as quickly as possible, so the window for changes is short. Email news@bonjourben.shop straight after ordering — we will do our best to help. If your parcel is already on its way, our returns policy applies.

02
Payment

We accept all major payment methods: credit card (Visa, Mastercard, Amex), PayPal, Klarna, Apple Pay and Google Pay.

Im Checkout gibt es ein Feld „Rabattcode oder Geschenkgutschein” — trag deinen Code dort ein und klicke auf „Anwenden”. Der Rabatt wird sofort abgezogen.

Check that the code is still valid, entered correctly and applies to the products in your cart. Still not working? Write to us — we will find a solution.

03
Returns & exchanges

Visit our returns portal at returns.bonjourben.com and follow the instructions. You will need your order number and email address. Return the items unworn, unwashed and with their tags attached.

You have 14 days from receiving your order to register a return.

Once we have received and checked your return, we will refund the amount to your original payment method within 14 days.

No problem — request an exchange directly through our returns portal at returns.bonjourben.com. Simply choose the size or variant you would like.

04
Products & sizes

Our cuts are relaxed and loose for a casual French-inspired look. If you prefer a closer fit, feel free to go one size down. You will find exact measurements on each product page.

Yes — each product page has a detailed size guide with body and garment measurements.

We mainly use high-quality cotton and cotton blends. You will always find the exact material in the product description.

Wash inside out at 30°C to keep the print looking great. Do not tumble dry or iron. Treat it like the statement piece it is.

05
About Bonjour Ben

Bonjour Ben is a fashion brand founded in Paris, with a love of the French way of life. We make clothes with attitude — French statement prints that express what you sometimes cannot put into words. Fait avec amour. ❤️

We produce in small batches and place great importance on quality craftsmanship. If you have questions about production, please write to us.

Email news@bonjourben.shop or use our contact form. We will reply as quickly as we can — promise. You can also find us on Instagram at @bonjour_ben_.

Any more questions?

Still haven't found your answer?

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